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Head of Customer Operations - Fin-Tech

  • Location

    United Kingdom

  • Sector:

    Change

  • Job Type:

    Permanent

  • Contact:

    Alice McDermott

  • Job ref:

    472

We are really excited to be working with a fast-growing and already successful fin-tech business to help them grow their senior team. 

This Head of Customer Ops role is integral to the company's strategy going forward. 

As the voice of the customer, this person needs to be totally passionate about front-line communications, providing exceptional customer service, and organising the operations and strategic insight to make it happen. You will be given all responsibility for managing the customer-focused teams, reporting into C-Suite and using insights to improve the company's customer interactions. 

You must have: 

  • At least 2 years' experience in a customer-focused operational role 
  • Ideally experience working in a start-up/small company environment where you need to take the initiative and make things happen
  • Great analytical skill, perhaps honed in an agency or consultancy firm 
  • Proven leadership abilities - you'll be looking after the second largest team in the company from day 1 
  • A passion for people 

This is a very exciting time to join a company that has enjoyed growth year-on-year, and is run by very high-calibre professionals. The culture is vibrant and genuine. 

Basic salary - up to £75k basic plus benefits. Please note this will depend on a candidate's experience.